Privacy policy

🔒 FeelOri Privacy Policy

At FeelOri.com, our 65+ years of craftsmanship extend to protecting your privacy. We are committed to handling your personal information securely and responsibly. This Privacy Policy explains how we collect, use, and share data when you visit feelori.com (the "Site"), purchase our products ("Products"), or interact with our WhatsApp Business services ("Services"). By using our Site or Services, you agree to these practices.
Last Updated: September 5, 2025

ℹ️ 1. Information We Collect

  • 💻 Device Information: IP, browser, OS, location, pages viewed, cookies/log files.
  • 🛒 Order Information: Name, billing/shipping address, email, phone, secure payment details.
  • 📱 WhatsApp Communication: WhatsApp name, phone number, and chat history with our bot.

We call these “Personal Information.”

⚙️ 2. How We Use Your Information

  • ✔️ Process and fulfill orders
  • 💬 Communicate with you
  • 🛡️ Fraud prevention
  • 📈 Improve our services
  • 📧 Marketing (with consent where required)

🤝 3. Sharing Your Information

  • 🛍️ Shopify (store platform)
  • 💳 Payment processors
  • 🚚 Shipping providers (Bluedart, Delhivery)
  • 📊 Analytics (Google Analytics)
  • 💬 Meta (WhatsApp)
  • ⚖️ Legal compliance

We never sell your Personal Information.

🎯 4. Behavioral Advertising

We may use your info for targeted ads. Opt-out:

💾 5. Data Retention

We keep your data as long as needed for orders, legal obligations, or dispute resolution. You may request deletion anytime.

✅ 6. Your Rights

  • 🔑 Access your data
  • ✏️ Correct/update your data
  • 🗑️ Delete your data
  • 🛑 Opt-out of marketing
  • 🍪 Manage cookies

To exercise these rights, contact us (see Section 11). For WhatsApp deletion, see our Data Deletion Instructions.

💬 7. WhatsApp Business Services

When you interact via WhatsApp, Meta processes your data under its Privacy Policy. We retain only the details necessary to serve you (e.g., name, phone number, messages). You can request deletion of your WhatsApp data at any time by following our Data Deletion Instructions.

🔐 8. Security

We use industry-standard security (SSL encryption, secure servers, limited access) to protect your data.

🌍 9. International Users

Your data may be transferred outside your country. By using our Site, you consent to this.

🔄 10. Changes to This Policy

We may update this policy. Changes will be posted with a new "Last Updated" date.

📬 11. Contact Us

For questions, contact us: 📍 FeelOri, Plot 9, Sai Nidhi, Krishnapuri Colony, Lakshmi Nagar, West Marredpally, Secunderabad, Hyderabad, Telangana 500026, India 📧 Email: support@feelori.com