FeelOri Return and Refund Policy
Last updated: July 13, 2026
Every FeelOri order is packed with care before dispatch. Because jewellery is a personal-use accessory and many pieces are occasion-led, we do not accept casual returns for change of mind, size preference, styling preference, or buyer's remorse unless a specific product page or written confirmation from FeelOri says otherwise.
Damaged, defective, or wrong item
If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at support@feelori.com.
Please include:
- Your order number.
- A clear, continuous unboxing video showing the sealed parcel, outer packaging, inner packaging, and product issue.
- A short description of the problem.
After review, eligible damaged, defective, or wrong-item cases may be approved for a return and refund, depending on the issue and the evidence shared within the 7-day window. FeelOri does not offer exchanges.
India returns
For an approved damaged, defective, or wrong-item return within India, the customer pays the return courier cost initially. FeelOri reimburses the eligible return-shipping cost after the returned parcel is received and checked.
International returns
International returns are accepted only when the item is damaged, defective, or incorrect and the case is approved by FeelOri after review. FeelOri does not offer exchanges for international orders.
For an approved damaged, defective, or wrong-item return, the customer pays the return courier cost initially. FeelOri reimburses the eligible return-shipping cost after the returned parcel is received and checked. Import duties, customs charges, taxes, brokerage/disbursement fees, and carrier collection fees paid by the customer are not refundable.
Sale and discounted products
Sale, discounted, final-sale, clearance, custom, altered, or personalized items are not eligible for casual returns or exchanges. The same damaged, defective, or wrong-item exception applies: contact FeelOri within 7 days of delivery with photos or video so the case can be reviewed.
Items not eligible for return
- Items damaged after delivery due to use, storage, handling, or exposure to water, perfume, chemicals, sweat, or impact.
- Items returned without prior approval from FeelOri.
- Items reported after the 7-day damage/wrong-item window.
- Sale, discounted, final-sale, clearance, custom, altered, or personalized items unless they arrive damaged, defective, or incorrect.
Refund timing
Approved refunds are processed to the original payment method where possible. Bank, card, gateway, and currency-conversion timelines vary and are outside FeelOri's control.
Contact
For return or refund help, email support@feelori.com with your order number.